Thank you for visiting and showing your support here at TrulyOppai! Please refer to the following shipping information/condition for shipment inquiry.
Shipment processing time
- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
- Please do allow additional 1-2 business days of shipment delay if we are experiencing a high volume of orders during holidays/long weekends. We will be certain to contact you via email or telephone in the event of significant delay to ship out your order.
Shipping rates & delivery estimates
As effective on 12/2021:
Since initial Shopify shipping estimate is based on weight without accounting the dimension of the package, we will utilize the most cost effective method to ship out the package.
- Shipment method Estimated delivery time within US
- FedEx/UPS 3-5 business days
- USPS 3-5 business days
* Overnight delivery is only available for orders with delivery addresses within the continental United States, but not preferred unless requested by buyer. Additional fee may apply.
- USPS services are deliverable to the following:
- P.O. boxes or APO/FPO addresses
- U.S., U.S. Territories, and APO/FPO/DPO addresses.
*Please note additional $30 shipping fee will apply to APO/FPO addresses. An invoice will be sent to email address on file.
*For PR and HI and additional $15 dollar shipping will be invoiced to email on file after order is placed.
Shipment confirmation & Order tracking
Customers will receive a Shipment Confirmation email once order(s) has shipped that will contain tracking number(s). Please allow 24 hours for tracking information to update by carrier.
Please note that TrulyOppai is not liable for any products damaged or lost during transit of shipment. If any of above mentioned event does occur we kindly ask you to contact the shipment carrier to inquire how you may file a claim. We advise customers to save all packaging materials and damaged goods, and if possible take good photos of damaged packaging, prior filing a claim.
International Shipping Policy
- Customs, Duties, and Taxes
- TrulyOppai is not responsible for any customs and taxes applied to your order, if any. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Please refer to our Return & Refund Policy which includes detailed information on options and procedures on order return.