Return & Refund

Much appreciated of your purchase and support at TrulyOppai.  If you are not entirely satisfied with your purchase, we will do our best to help!

Returns

  • We offer leniency of 14 calendar days after confirmation of delivery to return an item.
  • To be eligible for a return, your item must be unopened, unused, and in the same condition that you have received it.
  • The item must be in the original packaging.
  • Please also include the receipt or proof of purchase with return shipment.

Refunds

  • An email notification will be sent via email once we have received your returned item.
  • Once the returned item is received it will be inspected it by our personnel.
  • When all above mentioned conditions are met and approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return Shipping

Unfortunately we are unable to assist with covering the cost of returning items.  We kindly ask customers to be responsible for return shipping cost.  Feel free to contact us for any further inquiries on returning your purchase, meanwhile a return address will also be notified via email.