Frequently Asked Questions

YES! We acquire our inventories through a local vendor, Ultra Tokyo, an affiliate with Good Smile Company since 2014. Click HERE for more detail.
We are doing our best to be environmentally friendly so we have decided to ship out orders with good quality recycled boxes.
Because we are closely located to our vendor, Ultra Tokyo, we can just drive and pick up the preorders, luckily much sooner than other online retail stores ;) Most of time LOL.
Yes! Of course! If your order contains both in stock and preorder items we will ship out in stock figures within two business days. Your preorders will be carefully monitored and send out as soon as it becomes available.
Please do reach out either via writing or by phone if such an unfortunate event does occur. We will do our best to figure out what the underlying issue may be and provide a solution to the matter.
Please refer to our full 'Refund Policy' in the footer section for further detail.
It depends. For in stock figures your order will be shipped out within one to two business days, guaranteed! However, please anticipate a waiting period of weeks to months until preorder items may be shipped. Also note that the ETA of preorder item, as provided by vendor, is in the item description.